Refund & Cancellation Policy

1. What you pay for

Each lunch day costs the meal's price plus the logistics company's 2 SAR service fee. Delivery is free for now. You pay once for the week or more by card through Tap. So whenever this policy gives you "the day back", it means that day's meal price plus the 2 SAR. If we start charging for delivery later, the fee is shown at checkout and is included in "the day back".

2. Changing or cancelling a day

• Until 10:00 AM Riyadh time on the day: swap a lunch or skip the day in the app. A skipped paid day comes back as Picky credit.
• After 10:00 AM: the day is locked and can't be cancelled, because we may already have placed the order.
• Your legal right to cancel: under the E-Commerce Law you may cancel within 7 days of paying for days you haven't used yet. A day counts as used once it's locked at 10:00 AM on that day. Days you cancel this way are refunded to your Picky wallet.

3. When something goes wrong

• The dish isn't available: we contact you to swap it, or, if we can't, you get the day back as Picky credit.
• Lunch doesn't arrive: the day back, as credit.
• Wrong dish, missing items, or a quality or safety problem: tell us the same day, with a photo if you can. We'll give the day back, or part of it for a missing item.
• Picky cancels a day or a week: the day back to your card.
• Charged twice or by mistake: full refund to your card.

No credit or refund is due when the lunch was delivered as ordered, when the rider couldn't reach you or the drop-off point for 15 minutes, or when the drop-off details you gave were wrong.

4. Picky credit

• Credit is used only when you choose to pay with it. It's never deducted automatically.
• Credit for a day you skipped, a day Picky cancelled, or a problem on our side doesn't expire, and you can ask for it back to your card at any time.
• Promotional credit (Taste Test and other offers) expires under its own rule (Taste Test: after 40 days) and is never paid out or sent to your card.
• If a week was partly paid with credit, a card refund is limited to what was charged to your card for that week; the rest comes back as credit.

5. Refunds to your card

• Message us on WhatsApp or email info@trypicky.co with your phone number, the date, and what happened.
• We reply within 3 business days. Once approved, the refund goes to the card you paid with, through Tap. Banks usually show it within 14 business days.
• Picky pays any payment fees on a refund. You get the full amount.

6. Deleting your account

If you delete your account, paid lunches that haven't arrived yet are cancelled and refunded to your card, together with any credit from skipped days, cancelled days or problems on our side. Promotional credit, such as Taste Test credit, ends.

7. Contact

• Email: info@trypicky.co
• Company: Picky Establishment (مؤسسة بيكي), Commercial Registration No. 7055481852
• Address: Building 3890, Al Qashashiyah, Al Nada District, Riyadh 13317, additional no. 7554, Kingdom of Saudi Arabia